Introduction

At Vexlo Medical Billing, we are committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with HIPAA and other applicable regulations.

Information We Collect

We collect information necessary to provide our medical billing services, including:

• Protected Health Information (PHI): Patient demographics, medical records, diagnosis codes, treatment information, and insurance details
• Practice Information: Provider credentials, practice details, billing information, and contact information
• Technical Information: IP addresses, browser type, device information, and usage data when you access our services
• Communication Data: Correspondence, support requests, and feedback you provide to us

How We Use Your Information

We use the collected information for the following purposes:

• Processing medical claims and managing revenue cycles
• Communicating with insurance companies and healthcare providers
• Providing customer support and responding to inquiries
• Improving our services and developing new features
• Ensuring compliance with healthcare regulations and legal requirements
• Detecting and preventing fraud or unauthorized access

HIPAA Compliance

As a Business Associate under HIPAA, we maintain strict safeguards to protect PHI. We implement administrative, physical, and technical security measures including encryption, access controls, audit trails, and regular security assessments. We only access and use PHI as necessary to perform our medical billing services and comply with all HIPAA Privacy and Security Rules.

Information Sharing and Disclosure

We may share your information with:

• Insurance Companies: To process claims and verify coverage
• Healthcare Providers: To coordinate care and billing activities
• Service Providers: Third-party vendors who assist in our operations under strict confidentiality agreements
• Legal Authorities: When required by law or to protect rights and safety

We never sell your personal or health information to third parties.

Data Security

We employ industry-standard security measures including 256-bit SSL encryption, secure data centers, regular security audits, multi-factor authentication, and employee training on data protection. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and obtain copies of your information
• Request corrections to inaccurate information
• Request restrictions on certain uses and disclosures
• Receive an accounting of disclosures
• File a complaint if you believe your privacy rights have been violated

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Medical billing records are typically retained for a minimum of seven years in accordance with federal and state regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze usage patterns, and improve our services. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: