Agreement to Terms

By accessing or using Vexlo Medical Billing services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Services Description

Vexlo Medical Billing provides comprehensive medical billing and revenue cycle management services, including:

• Claims processing and submission
• Payment posting and reconciliation
• Denial management and appeals
• Patient billing and collections
• Practice scheduling and coordination
• Compliance monitoring and reporting
• EHR software setup and management
• Digital authorization processing

Client Responsibilities

As a client, you agree to:

• Provide accurate and complete patient and practice information
• Maintain valid licenses, certifications, and credentials
• Comply with all applicable healthcare laws and regulations
• Respond promptly to requests for information or documentation
• Maintain appropriate malpractice insurance coverage
• Notify us immediately of any changes to your practice or credentials
• Review and approve billing statements before submission

Fees and Payment

Service fees are based on the package selected and are outlined in your service agreement. Payment terms include:

• Fees are typically calculated as a percentage of collections or flat monthly rate
• Invoices are issued monthly and payment is due within 15 days
• Late payments may incur additional fees as specified in your agreement
• All packages are customizable based on your practice needs
• You may cancel services at any time with 30 days written notice

Confidentiality and HIPAA

We maintain strict confidentiality of all Protected Health Information (PHI) and practice data in accordance with HIPAA regulations. A Business Associate Agreement (BAA) will be executed as part of our service agreement, outlining our responsibilities and safeguards for handling PHI.

Service Level and Performance

We strive to provide high-quality medical billing services with:

• Setup and onboarding completed within 24 hours
• Claims submitted within 24-48 hours of receiving complete documentation
• Regular reporting on practice performance and collections
• Dedicated account management and support
• 99.9% system uptime for our digital platforms

While we work diligently to maximize collections, we cannot guarantee specific reimbursement amounts or timelines, as these depend on payer policies and claim specifics.

Limitation of Liability

Vexlo Medical Billing shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the fees paid by you in the six months preceding the claim. We are not responsible for delays or denials caused by incomplete documentation, payer errors, or circumstances beyond our control.

Termination

Either party may terminate services with 30 days written notice. Upon termination:

• We will complete processing of all pending claims
• Final accounting and payment will be provided within 30 days
• All client data and records will be returned or securely destroyed
• Outstanding fees must be paid in full
• Confidentiality obligations continue indefinitely

Compliance and Legal Requirements

We comply with all applicable federal and state laws, including HIPAA, Medicare/Medicaid regulations, and state billing requirements. Clients are responsible for ensuring their own compliance with medical practice laws, licensing requirements, and professional standards.

Intellectual Property

All software, systems, processes, and materials developed or used by Vexlo Medical Billing remain our intellectual property. Clients receive a limited license to use our systems solely for the purpose of receiving our services.

Dispute Resolution

Any disputes arising from these terms shall first be addressed through good-faith negotiation. If unresolved, disputes will be settled through binding arbitration in accordance with the rules of the American Arbitration Association.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Significant changes will be communicated to clients with 30 days notice. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Service, please contact us: